At Anek Colset, we strive to ensure you are completely satisfied with your purchase. If you find that your item is not the perfect fit or if there is an issue, we are here to help with an easy exchange process.
1. Exchange Eligibility
Items can be exchanged within 7 days of delivery.
To be eligible for an exchange, the product must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact.
Exchanges are only applicable for size issues or if you receive a defective/damaged product.
2. Important Guidelines
Color Variations: Please note that minor color variations may occur due to different screen settings and lighting. Such variations do not qualify as a manufacturing defect.
Combining Offers: Exchange requests for items bought during a sale cannot be combined with other discounts or offers unless explicitly stated.
Price Adjustments: Prices of our products are subject to change without notice; however, for exchanges, the price at the time of your original purchase will be considered.
3. Non-Exchangeable Items
Custom-stitched or altered outfits cannot be exchanged.
Items purchased during a “Clearance Sale” or “Final Sale” are not eligible for exchange.
4. How to Request an Exchange
Email Us: Send an email to [Insert Email Address] with your Order ID and photos of the product within 48 hours of delivery if the item is damaged.
Pickup/Self-Ship: Depending on your location, we will either arrange a reverse pickup or ask you to ship the item back to our warehouse.
Quality Check: Once we receive the item and it passes a quality inspection, your replacement will be dispatched within 3-5 business days.
5. Right to Cancel
ANEK reserves the right to cancel or refuse exchange requests that appear suspicious, fraudulent, or do not meet the criteria mentioned above.
Contact Support
For any further queries regarding your exchange, please contact our team:
Email: care@anekcloset.com
Phone: +91 9179733899