At ANEK, we carefully pack every order and make reasonable efforts to ensure that your products reach you safely and on time. Please read the following Shipping & Exchange guidelines before placing your order.
1. Shipping
We currently offer shipping across India.
Orders are processed after successful payment confirmation. Orders are generally dispatched within [X–X business days], excluding Sundays and public holidays.
Once your order has been dispatched, you will receive the available shipping and tracking details through your registered contact information.
2. Delivery Time
The estimated delivery time may vary depending on the delivery location and courier service.
Typically, orders may take approximately [X–X business days] after dispatch.
Delivery timelines may be affected by:
- Courier service delays
- Weather conditions
- Public holidays
- Remote delivery locations
- High order volumes
- Unforeseen circumstances
The delivery timeline provided is an estimate and may vary in exceptional circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
From time to time, ANEK may offer free shipping or promotional shipping offers subject to the applicable terms.
4. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking information provided to check the status of your shipment.
5. Delivery Address
Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.
ANEK will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If an order needs to be re-shipped because of an incorrect address or failed delivery attributable to the customer, additional shipping charges may apply.
6. Exchange Policy
We offer exchanges on eligible products subject to the conditions mentioned below.
Exchange requests must be raised within [X days] of delivery.
To be eligible for an exchange:
- The product must be unused and unworn.
- Original tags and labels must be attached.
- The product must be in its original condition and packaging.
- The product must not have been washed, altered, repaired, or damaged.
- The product must be accompanied by the original order details or proof of purchase.
7. Size Exchange
If the purchased size does not fit, a size exchange may be available subject to product availability and the applicable exchange conditions.
Customers are advised to check the size chart and product measurements before placing an order.
For customised or made-to-order sizes, exchange may not be available unless the product is defective, damaged, or incorrectly made.
8. Products Not Eligible for Exchange
The following products may not be eligible for exchange:
- Products that have been worn or used
- Products that have been washed
- Products that have been altered or modified
- Products without original tags
- Products damaged after delivery
- Customised or made-to-order products, unless defective or incorrectly made
- Products marked as Final Sale / Non-Exchangeable
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request clear photographs or videos of:
- The product
- The damaged or incorrect area
- Original packaging
- Shipping label
After reviewing the issue, we will provide the appropriate resolution, which may include an exchange or refund, as applicable.
10. Exchange Process
To request an exchange:
- Contact us at anekcloset@outlook.comv.
- Provide your order number.
- Mention the reason for the exchange.
- Share photographs or videos if requested.
- Wait for confirmation from our customer support team.
- Pack the product securely with its original tags and packaging.
- Follow the return shipping instructions provided by our team.
Please do not send any product back without receiving confirmation and return instructions from ANEK.
11. Exchange Shipping Charges
For exchanges due to a damaged, defective, or incorrect product, ANEK may arrange or cover the applicable return shipping cost, subject to verification.
For size-related or other eligible exchanges, shipping charges may be borne by the customer.
12. Exchange Availability
All exchanges are subject to stock availability.
If the requested size or product is unavailable, we may offer an alternative option or another applicable resolution.
13. Product Colour & Fabric Variation
We make reasonable efforts to display product colors accurately on our website. However, slight differences may occur due to lighting, photography, screen settings, and individual device displays.
Minor variations in handcrafted prints, embroidery, fabric texture, or finish may occur and may not necessarily be considered defects.
14. Customised Orders
Customised and made-to-order products may have different exchange conditions.
Customers are responsible for providing accurate measurements and customisation details at the time of placing the order.
Such products may not be eligible for exchange unless they are received damaged, defective, or incorrectly made.
15. Contact Us
For shipping or exchange-related questions, please contact us:
ANEK
Email: anekcloset@outlook.comv
Phone: +91 9179733899
Address: 142, Satyam Plaza, G-Floor, Opp. Hotel Balaji Palace, New Road, Ratlam – 457001, Madhya Pradesh, India
Please include your order number when contacting us about an existing order.
