At ANEK, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or exchange in accordance with the policy below.
1. Return & Exchange Eligibility
We accept return or exchange requests only when the product meets the following conditions:
- The product is unused and unworn.
- The product is in its original condition.
- All original tags, labels, packaging, and accessories are intact.
- The product has not been washed, altered, repaired, or damaged after delivery.
- The product is returned within the applicable return period.
- The product is accompanied by the original order details or proof of purchase.
Products that do not meet these conditions may not be eligible for return or exchange.
2. Return Period
Return or exchange requests must be raised within [X days] of delivery.
To initiate a return or exchange, please contact us at anekcloset@outlook.com with your order number and relevant details.
3. Damaged or Incorrect Products
Please check your order carefully when it is delivered.
If you receive:
- A damaged product
- A defective product
- A wrong product
- A missing item
please contact us as soon as possible after delivery.
For damaged or incorrect products, we may request clear photographs or videos of the product, packaging, shipping label, and the issue so that we can review the request.
Once the issue is verified, we may offer a replacement, exchange, or refund, as applicable.
4. Products Not Eligible for Return
Certain products may not be eligible for return or exchange, including:
- Products that have been worn or used
- Products that have been washed
- Products that have been altered or modified
- Products without original tags or packaging
- Products damaged after delivery due to improper handling
- Customised or made-to-order products, unless they are received damaged, defective, or incorrect
- Products specifically marked as Final Sale / Non-Returnable
Please check the product listing for any specific return or exchange conditions before placing your order.
5. Size & Fit
We recommend carefully checking the size chart and product measurements before placing your order.
A return or exchange due to size or fit will be subject to our applicable return/exchange conditions.
For customised sizes, measurements, or made-to-order products, returns or exchanges may not be available unless the product is defective, damaged, or incorrectly made.
6. Exchange Policy
Where an exchange is available, the replacement product will be subject to stock availability.
If the requested size, color, or product is unavailable, we may offer an alternative option or refund, as applicable.
7. Refunds
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
If the refund is approved, it will be processed through the applicable payment method or payment channel used for the order, subject to the applicable payment provider’s processing timelines.
Shipping charges, if any, may be non-refundable unless the return is due to a damaged, defective, or incorrect product.
8. Return Shipping
For returns due to a damaged, defective, or incorrect product, ANEK may arrange or reimburse the applicable return shipping cost, subject to verification.
For other eligible returns or exchanges, return shipping charges may be borne by the customer.
9. Order Cancellation
Orders may be cancelled only before they have been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.
For customised or made-to-order products, cancellation may not be possible once production has started.
10. How to Request a Return
To request a return or exchange:
- Contact us at [Your Email Address].
- Provide your order number.
- Mention the reason for the return or exchange.
- Provide photographs or videos if the product is damaged, defective, or incorrect.
- Wait for confirmation from our customer support team before sending the product back.
- Pack the product securely with all original tags and packaging.
- Ship the product according to the return instructions provided by our team.
Please do not send a product back without first contacting us and receiving return instructions.
11. Refund Processing Time
After the returned product is received and successfully inspected, an approved refund will be initiated within [X business days].
The time required for the refund to appear in your account may vary depending on your bank, payment provider, or payment gateway.
12. Failed or Refused Deliveries
If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the parcel, or other reasons attributable to the customer, additional shipping charges may apply for re-delivery.
13. Product Appearance
We make reasonable efforts to display product colors and details accurately on our website. However, colors may appear slightly different depending on your device, screen settings, lighting, and photography conditions.
Minor variations in handmade prints, embroidery, fabric texture, or craftsmanship may occur and may not necessarily be considered a defect.
14. Policy Changes
ANEK reserves the right to update or modify this Refund and Returns Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
15. Contact Us
For questions regarding returns, exchanges, or refunds, please contact us:
ANEK
Email: anekcloset@outlook.com
Phone: +91 9179733899
Address: 142, Satyam Plaza, G-Floor, Opp. Hotel Balaji Palace, New Road, Ratlam – 457001, Madhya Pradesh, India
Please include your order number when contacting us regarding an existing order.
