Everything you need to know about shopping with ANEK.
1. How can I place an order?
Browse our collections, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your delivery details, choose your preferred payment method, and complete your order.
2. How will I know if my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation through your registered email address or available communication channel.
3. How long does delivery take?
Orders are generally dispatched within [X–X business days]. Delivery may take approximately [X–X business days] after dispatch, depending on your location and courier service.
4. Do you ship across India?
Yes, we currently offer shipping across India. Shipping availability and charges will be displayed during checkout.
5. How can I track my order?
Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.
6. Can I cancel my order?
Orders may be cancelled before they are processed or shipped, where applicable. Once an order has been shipped, cancellation may no longer be possible.
Customised or made-to-order products may have separate cancellation conditions.
7. Do you offer exchanges?
Yes, eligible products may be exchanged subject to our Shipping & Exchange Policy and product availability.
The product must be unused, unworn, unwashed, and returned with its original tags and packaging.
8. Can I exchange a product if the size doesn’t fit?
Size exchanges may be available for eligible products, subject to size availability.
We recommend checking the size chart and product measurements carefully before placing your order.
Customised sizes may have different exchange conditions.
9. How do I request an exchange?
Contact us at [Your Email Address] with your order number and reason for exchange.
Our team will guide you through the exchange process. Please do not send the product back without receiving return instructions from us.
10. What if I receive a damaged or incorrect product?
Please contact us as soon as possible after delivery.
We may request photographs or videos of the product, packaging, and shipping label to verify the issue. Once verified, we may offer an exchange or refund, as applicable.
11. Can I return a product after wearing it?
No. Products that have been worn, washed, altered, repaired, or damaged after delivery may not be eligible for return or exchange.
Please try the product without removing the tags or altering the garment if you need to check the fit.
12. Are customised products exchangeable?
Customised or made-to-order products may not be eligible for exchange unless they are received damaged, defective, or incorrectly made.
Please provide accurate measurements and customisation details when placing your order.
13. What payment methods do you accept?
We accept the payment methods available at checkout, which may include online payment options provided through our payment partners.
Available payment methods may change from time to time.
14. Is my payment information secure?
Payments are processed through secure payment service providers. ANEK does not intentionally store complete credit or debit card information on its website.
15. Can I change my shipping address after placing an order?
If your order has not yet been processed or shipped, contact us as soon as possible with your order number. We will try to update the address where possible.
Once the order has been shipped, the shipping address may not be changeable.
16. Why does the product color look slightly different?
Product colors may appear slightly different depending on your screen settings, device, photography, lighting, and display conditions.
Minor variations in handcrafted prints, embroidery, fabric texture, or finish may also occur.
17. How should I care for my ANEK products?
Please follow the wash-care instructions provided on the individual product page or garment label.
Many of our products are recommended for Dry Clean Only. Always follow the specific care instructions for your product.
18. Do you offer customised sizes?
Some products may be available in customised sizes. The availability of customisation will be mentioned on the individual product page.
Where offered, customised sizes may have separate exchange and return conditions.
19. Can I use a discount or promotional code?
If a promotional or discount code is available, enter it at checkout before completing your order.
Each promotional code may have its own validity period, terms, minimum order value, or product exclusions.
20. How can I contact ANEK?
For questions about products, orders, shipping, or exchanges, please contact us:
Email: [Your Email Address]
Phone: [Your Contact Number]
Please include your order number when contacting us about an existing order.
21. Where can I find your policies?
You can find more information on our:
- Privacy Policy
- Terms & Conditions
- Refund & Returns Policy
- Shipping & Exchange Policy
We recommend reviewing these policies before placing an order.
